tooloka.

Refund and Cancellation Policy

Last updated: 9 September 2026

Everything sold on tooloka.com is a digital service delivered immediately. There is nothing to ship and nothing to return, so this policy covers cancellation, refunds and disputes.

Cancelling a subscription

You can cancel at any time from your account, or by writing to [email protected]. There is no cancellation fee and no notice period.

Cancellation stops the next renewal. Your access continues to the end of the period you have already paid for, and no further charge is made after that.

Refunds

  • First 14 days. If you are unhappy with a paid tool, write to us within 14 days of your first payment for that tool and we refund it in full. You do not have to give a reason.
  • A tool that did not work. If a tool failed to return a result and we could not fix it, we refund the period affected, whenever it happened.
  • A withdrawn tool. If we stop offering a paid tool, we refund the unused part of the period already paid for.
  • Renewals. After the first 14 days, a renewal charge is not refunded for the period already begun. Cancel before the renewal date to avoid it.
  • Free tools. Nothing is charged for a free tool, so nothing is refundable.

How a refund is made

Refunds are issued through Stripe to the original payment method. We start the refund within 2 business days of agreeing it. Your bank usually shows the money within 5 to 10 business days.

Before you open a dispute

If a charge looks wrong, email us first. Almost every dispute we have seen is a renewal the customer did not expect, and that is settled in one message. A chargeback filed with your bank takes weeks and closes your account in the meantime.

Charge description

Charges appear on your statement as TOOLOKA.

Contact

Reeoka LLC, [email protected].